These Terms & Conditions govern the purchasing process and delivery of flowers through our Flower Delivery Crawley online service. By shopping with us, you accept and agree to these terms in full. If you do not accept these terms, please do not place an order. These terms and conditions are applicable to all customers located in Crawley and the surrounding areas.
Our online flower delivery service enables customers in Crawley and neighbouring areas to conveniently select and order fresh flowers for delivery. We strive to offer a seamless experience, ensuring your flower arrangements reach your chosen recipient in a timely and beautiful state. These terms let you know your rights, our obligations, and the basis on which your order will be accepted, processed, and delivered.
Placing an Order: To place an order with our Flower Delivery Crawley service, you need to:
Order Confirmation: Once your order has been placed, you will receive an on-screen confirmation and, where applicable, an order reference number. Acceptance of the order and the formation of the contract between you and us occurs only once payment has been successfully received and you have received further written confirmation from us (generally via an order confirmation screen and/or email from the website).
Order Processing: Orders for same-day flower delivery Crawley must be received before the advertised cut-off time. Orders placed after this time may be processed for delivery on the next business day. Every effort will be made to honour your requested delivery date but, in circumstances outside our control (such as extreme weather or delivery issues), there may be a delay. We will notify you if we anticipate any difficulty fulfilling your order on the requested date.
Our flower arrangements are subject to the availability of fresh blooms. In the rare event that a particular flower or accessory is unavailable on the day, we reserve the right to substitute with a similar item of equal or greater value, striving to match the style and spirit of your chosen arrangement as closely as possible. All photographs are for illustrative purposes; actual arrangements may differ slightly.
Accepted Payment Methods: Our online store accepts major debit and credit cards, as well as other electronic payment methods displayed at checkout. All transactions are processed securely. Payment is taken in full at the time of ordering.
Pricing Policy: All prices are clearly stated and inclusive of VAT, unless otherwise indicated. Delivery charges are clearly displayed prior to final checkout. We reserve the right to amend prices or delivery fees without prior notice; however, orders already placed and paid for will not be affected by later price changes.
A valid payment must be made to process and confirm your online flower delivery Crawley order. Orders will not be dispatched until payment has cleared. If payment cannot be authorised, your order will not be processed.
Delivery Area: Our service covers Crawley and surrounding locations as outlined on our website. If your order is for an address outside these areas, we will contact you to advise of your options.
Delivery Times: Standard delivery hours are Monday to Saturday (excluding public holidays). While we cannot guarantee specific delivery times unless stated as part of the product offering, we do our utmost to meet your preferred delivery date. During peak periods (Valentine’s Day, Mother’s Day, Christmas, etc.), delivery times may vary and advance ordering is recommended.
Recipient Absence: If the recipient is not present at the delivery address, our delivery staff will attempt to leave the flowers with a neighbour or in a safe location, leaving a notification card if possible. If neither option is available, the bouquet will be returned to our premises and we will contact you to arrange redelivery or collection. Additional charges may apply for redelivery.
We do not accept responsibility for orders delivered to incorrect addresses supplied by the customer, or for failed deliveries where the recipient is unavailable and no safe drop-off location can be found.
You have the right to cancel or amend your order, provided we have not already begun preparing or dispatching your order. To request a cancellation or amendment, please contact us immediately using the details provided on our website. Where possible, we will action your request and, if your request is received before your order is processed, a full refund will be made to the original payment method.
Once preparation or delivery of your order has commenced, cancellations may not be accepted, or only a partial refund may be available if significant costs have already been incurred by us. We cannot guarantee changes to delivery addresses or messages once an order is confirmed.
In the case of non-perishable gifts or products purchased via Flower Delivery Crawley (such as vases or cards), you have the right to cancel your order within 14 days of delivery, provided items are returned unused, in their original condition and packaging, unless those items have been personalised at your request.
We strive to deliver all flower arrangements in excellent condition. Due to the perishable nature of flowers, returns are generally not accepted. However, if you believe there is a problem with the quality or condition of your order upon receipt, please contact us within 24 hours of delivery, supplying photographic evidence if possible. We will review all complaints and, where appropriate, offer a replacement or refund. Our decision will be guided by the specific facts of your situation and the nature of the complaint.
Refunds (when issued) will be made to the original payment method typically within 7 working days of approval.
While we make every reasonable effort to provide an excellent flower delivery Crawley service, our liability to you in connection with any product purchased through our site is strictly limited to the purchase price of that product. We are not liable for indirect or consequential losses, including (but not limited to) missed events, lost profits, or reputation damage that may arise from any failure or delay in delivery, use or misuse of our products, or third-party interventions.
Nothing in these terms will limit our liability for death or personal injury resulting from our negligence or for fraudulent misrepresentation.
We will not be liable for any failure or delay in delivering your order where such failure is due to events outside of our reasonable control, including but not limited to natural disasters, pandemics, traffic disruptions, supplier issues, or acts of God.
We are committed to maintaining strict customer confidentiality. Personal data collected in the course of placing your order will only be used for purposes necessary to fulfil your order or as outlined in our privacy policy. We do not sell or distribute your personal details to third parties except as necessary to provide our flower delivery services in Crawley and surrounding areas, fulfil legal obligations, or with your express consent.
All content on our Flower Delivery Crawley website – including, but not limited to, text, images, and branding – remains the intellectual property of the business or its licensors and may not be used, reproduced, or distributed without express written permission.
These Terms & Conditions, and any contracts between you and Flower Delivery Crawley formed via this website, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the English courts.
If a court deems any part of these terms to be unenforceable, the remaining terms will continue in full force and effect.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing these terms regularly before ordering to ensure you are aware of the most current version.
If you have questions regarding these terms, your online flower delivery order, or require further assistance regarding our Flower Delivery Crawley service, please use the contact information provided on our website. Our customer service team will be happy to help.
Note: These Terms & Conditions apply to all customers located in Crawley and the surrounding areas purchasing via our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crawley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crawley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
