At Flower Delivery Crawley, we pride ourselves on delivering only the freshest flowers to households and businesses in and around Crawley. Our commitment to quality ensures that your floral gift arrives looking beautiful and vibrant. Whether you’re sending a heartfelt gesture to a loved one or brightening an office space, our local florist team is here to maintain the highest standards.
We guarantee that every bouquet and floral arrangement is created with care from premium, fresh flowers sourced daily. Your flowers will arrive in peak condition, ready to be enjoyed. If for any reason your delivery arrives with blooms that are not fresh or do not meet your expectations, please let us know as soon as possible.
Your satisfaction is our priority. In the rare event that your order is damaged in transit, arrives wilted, or otherwise falls short of our standards, please contact us within 24 hours of delivery. To assist us in resolving the issue quickly, we may request photos of the damaged flowers and packaging. Our team will review every case and offer either a replacement bouquet or a full refund, depending on your preference.
Our flowers are guaranteed to remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for following our guidelines. If your arrangements show unexpected signs of deterioration within this timeframe (such as early wilting or petal loss), please contact us promptly. We are happy to offer advice, a replacement, or a partial refund where appropriate.
If you are unsatisfied with your order for reasons relating to freshness, quality, or damage, you have the option to choose between a replacement of your original flowers or a full refund. We aim to process all refunds and send out replacements within 2-3 working days after confirming the issue. Please note, for issues reported outside the 5-day freshness window, we handle requests on a case-by-case basis and cannot guarantee a refund or replacement.
Your feedback is important to us. If you are unhappy with your experience, please get in touch promptly with detailed information regarding your order and the nature of your complaint. Our customer service team will acknowledge your complaint within one working day. We investigate all complaints thoroughly and aim to resolve every matter to your satisfaction, keeping you informed throughout the process.
As a trusted florist serving the Crawley community, we take every order seriously—whether it’s for a home, office, or special event. Our longstanding relationships with customers speak for our commitment to quality and local service. You can feel confident ordering with us, knowing we stand behind every delivery with our fresh flowers guarantee.
Thank you for choosing Flower Delivery Crawley. If you have any further questions about our returns, refunds, or complaints process, don’t hesitate to get in touch – we’re here to help and ensure your experience is always a positive one.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
